Goatmail.co Refund Policy

At Goatmail.co, we strive to provide high-quality email accounts on exclusive domains. We understand that sometimes a purchase may not meet your expectations. This refund policy outlines the terms and conditions for requesting a refund.

Refund Eligibility

• Refund requests must be submitted within 14 days of the original purchase date.
• Refunds are only available for email accounts that have not been accessed or used.
• A valid reason for the refund request must be provided.

Refund Process

1. To request a refund, please contact our customer support team at support@goatmail.co with your order details and reason for the refund.
2. You must provide proof of purchase, such as your order confirmation number.
3. Our team will review your request within 5 business days.
4. If approved, the refund will be processed to the original payment method within 10 business days.

Partial Refunds

Partial refunds may be considered for accounts that have been used for less than 24 hours. The refund amount will be prorated based on the usage time.

Non-Refundable Items

Please note that certain fees, such as custom domain setup charges, are non-refundable.

Account Cancellation

Upon approval of a refund, the associated email account will be immediately deactivated, and all data will be permanently deleted.

Fraud Prevention

Goatmail.co reserves the right to refuse refund requests if fraud or abuse is suspected. We may also limit or refuse future purchases from customers who have a history of excessive refund requests.

Contact Information

For any questions or concerns regarding this refund policy, please contact us at support@goatmail.co.

Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By purchasing an email account from Goatmail.co, you agree to the terms of this refund policy.

Last Updated: 2024-11-21